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Incident Manager - Bucuresti

2024-07-09

Full time

Contract cu durata determinata


We are looking for a Incident Manager for one of our partners in Bucharest, a global supplier of innovative software solutions.


Ideal candidate:

  • Excellent interpersonal skills (both oral & written), English is a must!
  • General knowledge of cloud technologies, familiarity with basic networking technologies, software development and hosting concepts
  • Problem-solving skills to identify and analyze incidents
  • Understanding of Service Level Agreements (SLAs) and Service Level Objectives (SLOs)
  • Ability to balance strength & diplomacy
  • Experience managing complex incidents in a hybrid or multi-cloud environment
  • Collaboration skills working with local and remote teams
  • A motivated, can-do demeanor


Preferred Skills and knowledge:

  • Proven understanding of Incident Management frameworks such as ITIL, ISO 20000 or COBIT
  • Strong product knowledge of the Adobe products
  • Experience managing projects with remote/geographically dispersed team members
  • Experience using MS Office products (Excel, Word, Outlook, PowerPoint, Excel)

Duties:

  • Facilitate incidents through the entire incident lifecycle
  • Provide clear, accurate, and timely updates to internal partners and management during incidents
  • Educate internal partners in terms of our processes
  • Understand customer expectations and optimize the Incident Management processes with functional teams
  • Work closely with Problem Management, to ensure we provide the right outputs
  • Leverage communication skills to successfully interact with team members, stakeholders, and customers
  • Prioritize and triage incidents based on their criticality and impact
  • Document incidents and create post-incident reports for management and stakeholders


Benefits:

  • Meal tickets;
  • Medical subscription;
  • 25 days of annual leave.


If you are interested in this job opportunity, you can contact us at the e-mail address: corina.panait@gigroup.com.



Altele

IT

10381

Bucureşti - Sectorul 1 - Bucureşti



CONTACT NOW
iasi@gigroup.com
Incident Manager - Bucuresti
Contract cu durata determinata / Bucureşti - Sectorul 1
Locul de muncă:
Bucureşti - Sectorul 1
Locuri de muncă temporare:
Altele
Locuri de muncă permanente:
IT
Codul de referință:
10381
Data ofertei locului de muncă:
2024-07-09

We are looking for a Incident Manager for one of our partners in Bucharest, a global supplier of innovative software solutions.


Ideal candidate:

  • Excellent interpersonal skills (both oral & written), English is a must!
  • General knowledge of cloud technologies, familiarity with basic networking technologies, software development and hosting concepts
  • Problem-solving skills to identify and analyze incidents
  • Understanding of Service Level Agreements (SLAs) and Service Level Objectives (SLOs)
  • Ability to balance strength & diplomacy
  • Experience managing complex incidents in a hybrid or multi-cloud environment
  • Collaboration skills working with local and remote teams
  • A motivated, can-do demeanor


Preferred Skills and knowledge:

  • Proven understanding of Incident Management frameworks such as ITIL, ISO 20000 or COBIT
  • Strong product knowledge of the Adobe products
  • Experience managing projects with remote/geographically dispersed team members
  • Experience using MS Office products (Excel, Word, Outlook, PowerPoint, Excel)

Duties:

  • Facilitate incidents through the entire incident lifecycle
  • Provide clear, accurate, and timely updates to internal partners and management during incidents
  • Educate internal partners in terms of our processes
  • Understand customer expectations and optimize the Incident Management processes with functional teams
  • Work closely with Problem Management, to ensure we provide the right outputs
  • Leverage communication skills to successfully interact with team members, stakeholders, and customers
  • Prioritize and triage incidents based on their criticality and impact
  • Document incidents and create post-incident reports for management and stakeholders


Benefits:

  • Meal tickets;
  • Medical subscription;
  • 25 days of annual leave.


If you are interested in this job opportunity, you can contact us at the e-mail address: corina.panait@gigroup.com.

Call us now to book an interview.
Gi Group

Cladirea de Sticla, Șoseaua Națională 55 – 59, Iași 700309
Telefon: 0731 770 964
e-mail: iasi@gigroup.com