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EMEA ERC Generalist

2024-05-21

Full time

Contract cu durata determinata


Job Title: EMEA ERC Generalist

Location: EMEA Region

Number of Positions: 1

Type: Full-Time


About the Role:

Join to our client's dynamic Employee Relations Center (ERC) team as an EMEA ERC Generalist, where you will be the cornerstone of support for their employees across the EMEA region. This position involves acting as the first contact point for all employee experience (EX) related inquiries throughout their life cycle, ensuring a positive and effective work environment.


Key Responsibilities:

Serve as the primary contact for employees across EMEA regarding EX-related questions, policies, procedures, programs, and tools (e.g., Workday, ServiceNow).

Efficiently manage, track, and report on employee inquiries and resolve cases using Adobe's case tracking tool.

Support and drive local and regional projects, requiring excellent coordination, project management, and collaboration skills.

Assist employees and managers in optimizing self-service transactions using internal tools and resources.

Address Tier 1 & 2 queries regarding compensation, benefits, HR data management, etc.

Mitigate customer concerns and focus on quick resolution.

What We’re Looking For:

Experience with Workday.

Proven problem-solving skills and commitment to customer service.

Excellent communication skills, both written and verbal.

Process-oriented with the ability to manage detailed work within an SLA environment while maintaining high NPS.

Ability to maintain the highest level of confidentiality and work independently or as part of a team.

Previous experience in a shared services organization is a plus.

Proficiency in English and Romanian; additional languages are welcome.

Education:

University degree required.


Why Join Us?

We offer a vibrant and inclusive workplace that benefits from the ideas and contributions of our diverse team members. You’ll have the opportunity to work on impactful projects, supported by a community that encourages career and personal growth. Be part of an organization that fosters a supportive and collaborative environment.


Apply Today!

Embark on a fulfilling career with us as an EMEA ERC Generalist, where your work directly enhances their employee experience across the region. ciprian.georgescu@gigroup.com





Consultanță în afaceri, resurse umane, juridic și tehnologie

Afaceri, Resurse Umane, Juridic, Consultanță Tehnică

9811

Bucureşti - Sectorul 6 - Bucureşti



CONTACT NOW
EMEA ERC Generalist
Contract cu durata determinata / Bucureşti - Sectorul 6
Locul de muncă:
Bucureşti - Sectorul 6
Locuri de muncă temporare:
Consultanță în afaceri, resurse umane, juridic și tehnologie
Locuri de muncă permanente:
Afaceri, Resurse Umane, Juridic, Consultanță Tehnică
Codul de referință:
9811
Data ofertei locului de muncă:
2024-05-21

Job Title: EMEA ERC Generalist

Location: EMEA Region

Number of Positions: 1

Type: Full-Time


About the Role:

Join to our client's dynamic Employee Relations Center (ERC) team as an EMEA ERC Generalist, where you will be the cornerstone of support for their employees across the EMEA region. This position involves acting as the first contact point for all employee experience (EX) related inquiries throughout their life cycle, ensuring a positive and effective work environment.


Key Responsibilities:

Serve as the primary contact for employees across EMEA regarding EX-related questions, policies, procedures, programs, and tools (e.g., Workday, ServiceNow).

Efficiently manage, track, and report on employee inquiries and resolve cases using Adobe's case tracking tool.

Support and drive local and regional projects, requiring excellent coordination, project management, and collaboration skills.

Assist employees and managers in optimizing self-service transactions using internal tools and resources.

Address Tier 1 & 2 queries regarding compensation, benefits, HR data management, etc.

Mitigate customer concerns and focus on quick resolution.

What We’re Looking For:

Experience with Workday.

Proven problem-solving skills and commitment to customer service.

Excellent communication skills, both written and verbal.

Process-oriented with the ability to manage detailed work within an SLA environment while maintaining high NPS.

Ability to maintain the highest level of confidentiality and work independently or as part of a team.

Previous experience in a shared services organization is a plus.

Proficiency in English and Romanian; additional languages are welcome.

Education:

University degree required.


Why Join Us?

We offer a vibrant and inclusive workplace that benefits from the ideas and contributions of our diverse team members. You’ll have the opportunity to work on impactful projects, supported by a community that encourages career and personal growth. Be part of an organization that fosters a supportive and collaborative environment.


Apply Today!

Embark on a fulfilling career with us as an EMEA ERC Generalist, where your work directly enhances their employee experience across the region. ciprian.georgescu@gigroup.com



Call us now to book an interview.
Gi Group


Șoseaua Națională, Nr. 55 – 59, Bl.C1, Etaj 4, Ap.43 Clădirea de Sticlă.
Tel.: 0731 770 964