Gi Group is looking for a Sr. Customer Service Specialist for a multinational company that offers commercial and consumer products, engineering services and aerospace systems for a wide range of customers, from private consumers to large corporations and governments.

Location: Bucharest, Pipera

Schedule: Monday-Friday, 09:00 - 17:30

Requirements:

• Computer literate with competency in Windows and MS Office skills;
• Good interpersonal and communication skills;
• Fluency in English (written and spoken) plus the designated language corresponding to the main area designated;
• Minimum 1 year relevant experience in customer service/order administration.

Responsibilities:

• Act as primary point of contact to accept service orders from customers via email, EDI and phone; 
• Process customer requests for contract cancellations and/or credits; 
• Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, product management and service teams; 
• Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms and service availability.

Benefits:

• Multiple career development opportunities; 
• Meal vouchers; 
• Attractive salary package;
• Possibility to work from home, 2 days/week.

For more information, do not hesitate to apply directly or send us your CV to simona.milea@gigroup.com.