Gi Group is looking for Customer Support Specialist with German / Italian / French / Polish for the "Digital Power Department"of our global client acting in the field of telecommunications and IT.

Location: Bucharest

Schedule: Full-time, Full-office, Monday – Friday, 10:00-18:30

Requirements:

• Education: University degree;
• More than 1-year customer support experience;
• Fluency in English with minimum B2 level in German/ Italian/ Spanish /Dutch/ Polish/ French/ Turkish;
• Good customer communication skills;
• Being interested / motivated to learn about renewable energy;
• Power system or renewable energy industry related experience (For candidate who speaks only English).

Responsibilities:

• Responsible for level 1 technical support, provide solution to customer via email, phone and other channels;
• Output customer issue analysis report, improve customers’ satisfaction;
• Onsite support for major or critical problems.

We Offer:

• Motivational salary package;
• Performance bonus, multiple incentive bonus;
• Language bonus (for German/ Italian/ Dutch/ Polish/ French/ Turkish );
• Transport /Phone allowance;
• Meal vouchers;
• Private Medical Insurance;
• Paid 4 hours leave per month;
• Training;
• Life time learning environment and tools;
• Opportunity to go abroad on business trips to customer site and offer onsite support.

For further information don`t hesitate to contact us at the e-mail addresses simona.milea@gigroup.com.