Gi Group is recruiting Customer service - sales support specialist for our client, a construction tools manufacturing company.

Location: Sector 5, Bucharest

Program: Monday - Thursday: 08:00-17:00, Friday: 08:00 - 15:00

Ideal candidate:

·       Bachelor’s Degree in technical or commercial field of study;

·       Prior 1-year experience in customer service , client support;

·       Experience in outbound sales and/or direct sales is desirable but not mandatory;

·       Drive to develop strong and sustainable customer relationships;

·       Ability to multitask, prioritize and manage time effectively;

·       Excellent written, verbal, and presentation skills;

·        Superior telephone etiquette;

·       A self- starter, with a high level of commitment and customer focus;

·       High learning agility with an eye for detail;

·       Competent PC skills, fluent in Romanian and English.

Responsibilities:

·       Provision of information via telephone or e-mail in time;

·       Technical advice on products and applications;

·        Information on delivery conditions and prices;

·        Stock status information;

·        Professional sales via telephone;

·        Active sales promotion: cooperation with our other sales channels;

·        Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock);

·        Check of uncovered orders;

·        Issuing copies/ copies of invoices;

·        Tracking of shipments;

·        Transport security – organized forwarding;

·        Solving customer complaints;

·        Feedback to customer and salesforce;

·        Communication with logistics;

·        Database care.

Benefits:

·       Holiday bonus;

·       Benefits Platform;

·       Private medical subscription.